Important Customer Notice
We can only guarantee the authenticity of Crate and Barrel Gift Cards and Shop Cards if they are acquired through crateandbarrel.com, Crate and Barrel stores or by calling 800.323.5461. Gift Cards and Shop Cards purchased through online auction and classifieds sites may be counterfeit or have a zero dollar balance and can be canceled at any time if determined to be fraudulent. 

Using paper Gift Certificates or Merchandise Credits
Plastic Gift Cards can be used at checkout online, in our stores and with catalogue phone orders. However, paper Gift Certificates or Merchandise Credits may not be redeemed online. You can still use your paper Gift Certificates or Merchandise Credits as a form of payment in our stores or by mailing them with your Catalogue order.

Terms and Conditions
Crate and Barrel Gift Cards and Shop Cards are redeemable for merchandise or services at any Crate and Barrel store, Crate and Barrel Outlet,
Crate and Barrel catalogue and crateandbarrel.com. Gift Cards and Shop Cards may not be used as payment on a Crate and Barrel Credit Card account. Purchases will be deducted from each card’s balance until the value reaches zero dollars. Cards will be considered void if bartered or sold. Cardholders may check their balances at crateandbarrel.com or call 877.477.4567. For Customer Service, call 800.606.6458. We look forward to serving you.

For your security, only registered cards will be replaced if they are lost, stolen, or destroyed. To replace a registered card, call 800.606.6458. We will freeze the remaining balance at that time and mail a replacement.